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"This company is very professional and conducted themselves in an efficient and friendly manner. We will use their services in the future."
–Jim B.
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"Installation was done just prior to abnormal rain. I was alone in my house and saw a leak. I called Jessie and he immediately sent help. Tim did some investigating and fixed the problem. I was very impressed."
-Roger & Darlene G.
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"David was very friendly and competent. Bob has been a great sales person and has been very helpful with all of my questions and concerns."
–Annette L.
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"The Thermostat on our TRANE, Heat Pump system is a complex, high tech piece of equipment.
In my day, all I had to do to change the room temperature was turn the log over, stir the coals a bit and
wait awhile. Not in today's world.
A telephone call to Black Hills, Inc. people arranged to send a knowledgeable technician, who quickly
recognized my problem. He tool the time to explain what I needed to know. He skipped over many
unnecessary complexities. He simplified the procedure.
The Black Hills people are fortunate to have such people on staff and we expect that they will be
deservedly compensated for their valuable contributions to Black Hills, Inc. It's people like them that that
give the organization their good name."
–R.D. & Irina Cooley
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"To Whom It May Concern:
I am so excited about my New Home Comfort System that was installed this week.
Therefore, I wanted to write a letter to thank Black Hills, Inc. for a very professional job.
I was impressed with Black Hills' sales staff and with the installation process.
I decided I needed a new furnace so I started looking for companies to give me quotes.
I called a company that had sent me a flyer. I met with them and they gave me a quote.
There was no follow up on the quote. Then I received a flyer from Black Hills Inc.
Black Hills Inc. scheduled an appointment right away at a convenient time.
The sales staff was very knowledgeable and genuine. I did not feel pressure to purchase a system
but I did because of the outstanding warranties offered and the price.
The installation process was much more involved than I had imagined.
The installation staff member was so wonderful. He explained everything as he did it.
He was courteous and even cleaned up after himself. He went above and beyond to make sure
my system was completely functional.
Overall I am very pleased with my decision to purchase a New Home Comfort System from Black Hills,
Inc.
I am especially happy with the sales staff member that followed up with me on the day of the installation
and
with the professional installer. I am also pleased that Black Hills, Inc. is a locally owned and operated
company.
I look forward to many warm winters and cool summers in my little house.
Thank you Black Hills, Inc."
–Melody Borcherding
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"Hello,
Sunday afternoon here; the house is warm and my post Christmas budget is safe. In waking up to a
cold house this AM, I contacted your emergency messageing service to inquire about getting the furnace fixed. The attendant took my information and promised a technician call back. In less then 15 minutes I
got a call from Tim.
Tim asked me some questions about the current stat of the furnace and my confidence level with cracking
open the case to check a thing or two. He was patient while I fumbled for tools and was clear in his
communication and direction in getting me to do a minor "repair" myself that fixed the problem. This was
a totally refreshing experience. One that I will tell everyone I know about.
Black Hills sold me the furnace, black hills stood behind their product and helped me repair my furnace,
and black hills will be the ones that replace my furnace when the time comes. Tim is a great tech and
should be commended (hell, give him the bosses parking space for a month).
Thank you for your great service. You trully made my day."
–Brad Moody,
Olympia, WA
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"Dear Mr. Kirchmeier:
I am writing this note to give you some feedback on a recent heat pump installation. The installer's name
is Charles. He is a champion -- professional with technical skills paramount for a good install. Of equal
importance is his people and his conceptual skills. A very good man, indeed!
I thought you should know.
Thank you.
P.S. Charles was assisted by Jake. He was very good also. David did the pressure check -- what a
friendly guy. All of them! Very good employees!"
-Art Matsuyama,
Lacey, WA
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